LAST ARC STUDIOS — THE TAILORY

INFO

The laws of these waters — read before you sail.

SHIPPING

Poland

Domestic orders ship with InPost — to your chosen Paczkomat locker or by courier. Once your order is confirmed, we process and ship it within 1–3 business days. After dispatch, delivery typically takes 1–3 business days, depending on your location.

International

We ship all international orders with FedEx International. Orders are processed and dispatched within 1–3 business days following confirmation. Delivery typically takes 2–10 business days, depending on the destination country. In certain cases, due to customs clearance delays or local postal service issues, delivery may take longer.

Pre-Order Method

Some pieces are released via pre-order — they are produced specifically for you after the drop. Please allow extra time for production and shipping; it can take even a few weeks. You will receive automatic updates on your order's status, including production and shipping progress, and you can watch your piece sail live 24/7 on our tracking page.

For behind-the-scenes updates on production and shipping stages, follow us on Instagram @lastarcstudios — it's the best way to stay informed.

Tracking Information

Once your order has been shipped, you will receive an email with a tracking number, so you can monitor the delivery status of your package at any time.

Please Note:

Customs duties, import taxes, and other fees vary by country and are the responsibility of the customer.
Shipping delays caused by customs or other regulatory procedures in the destination country are beyond our control.
Refusal to pay customs duties or import fees will result in the order being returned to us, and shipping costs will not be refunded.

REFUND POLICY

ALL SALES ARE FINAL

At Last Arc Studios, all purchases are final. We do not accept returns, exchanges, or cancellations once an order is placed.

Exceptions

If we make a mistake (e.g., wrong item sent or defective product), we will take responsibility to resolve the issue. To request assistance in such cases:

1. Contact us within 7 days of receiving your order at store@lastarcstudios.com.

2. Provide your order number, a description of the issue, and photos as proof.

If the issue is confirmed, we will offer a replacement or refund. Refunds will only be issued if a replacement is unavailable.

Important Notes

Refused Shipments or Failure to Pay Customs Duties: Refusal to accept a package or pay customs/import fees does not qualify for a refund.
We do not offer refunds for delays caused by customs, shipping carriers, or other circumstances beyond our control.

Damaged or Incorrect Items

For items damaged in transit or incorrect orders, please reach out to us immediately. Ensure you retain the packaging and take photos for documentation.

Welcome to Last Arc Studios ("we," "our," or "us"). By accessing our website and purchasing from us, you agree to the following Terms of Service. If you do not agree with any of these terms, please refrain from using our services.

1. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your information (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of our services without our express written permission.

2. ELIGIBILITY

By using this website, you confirm that you are at least the age of majority in your country of residence, or you have obtained the consent of a parent or guardian to use our services.

3. ACCURACY OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information and should not be solely relied upon for decision-making.

4. PRODUCTS AND SERVICES

All products are subject to availability. We reserve the right to discontinue any product at any time or limit quantities for any individual or order.

We make every effort to display product colors and details accurately but cannot guarantee they will match what you see on your device.

5. PRICES AND BILLING

Prices are subject to change without notice. We reserve the right to refuse any order placed with us. If we make changes to or cancel an order, we will notify you via email.

You agree to provide current, accurate, and complete information for all purchases.

6. INTERNATIONAL SHIPPING

International orders may be subject to import duties, taxes, and delays due to customs processes in your country. These charges are your responsibility. Failure to pay these fees will result in your package being returned to us, and shipping costs will not be refunded.

7. RETURNS AND REFUNDS

As outlined in our Return & Refund Policy, all sales are final. Exceptions apply only in cases where we make a mistake or a product is defective.

8. THIRD-PARTY SERVICES

We may use third-party tools or services for certain aspects of our business. Your use of these tools is at your own risk and subject to their terms.

9. USER COMMENTS AND FEEDBACK

If you submit comments, feedback, or suggestions, you agree that we may use and publish them without restriction. We reserve the right to remove content we deem offensive, harmful, or in violation of these Terms.

10. PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

11. ERRORS AND OMISSIONS

Occasionally, there may be errors in product descriptions, pricing, or availability. We reserve the right to correct any errors and cancel orders if necessary.

12. PROHIBITED USES

You are prohibited from using our site or products for unlawful purposes, to violate intellectual property rights, or to harm others. We may terminate your use of the service for violating these terms.

13. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

We provide our services "as is" and "as available." We make no guarantees about the reliability or accuracy of our services.

We are not liable for any damages resulting from your use of our website or products, including lost profits, data loss, or any indirect damages.

14. INDEMNIFICATION

You agree to indemnify and hold us harmless from any claims, including legal fees, arising from your breach of these Terms or your violation of any law.

15. GOVERNING LAW

These Terms of Service are governed by and construed in accordance with the laws of Poland, without regard to conflict of law principles.

16. CHANGES TO TERMS

We reserve the right to modify these Terms at any time. It is your responsibility to review this page periodically for updates.

By accessing our website and making a purchase, you agree to these Terms of Service. For any questions, please contact us at store@lastarcstudios.com.

Last updated: November 18, 2024

This Privacy Policy describes how Last Arc Studios (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from lastarcstudios.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and other features and functionalities related to your account.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, according to Art. 6 (1) (f) GDPR.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you according to Art. 6 (1) (f) GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt-out of certain uses or disclosures of your information. If you notify us of your preference through GPC, we will treat such signal as a valid request to opt out of sharing / targeted advertising for the associated browser or device, and, if we are able to associate the device sending the signal to a Shopify account, we will apply the opt out request to the account as well. To learn more about Global Privacy Control, you can visit https://globalprivacycontrol.org/. Other than the Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent from your web browser or device.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We have in the past 12 months disclosed the following categories of personal information and sensitive personal information about users for the purposes set out above in "How we Collect and Use your Personal Information" and "How we Disclose Personal Information":

Category	Categories of Recipients
Identifiers such as basic contact details and certain order and account information Personal information categories listed in the California Customer Records statute such as basic contact details and certain order and account information Commercial information such as order information, shopping information and customer support information Internet or other similar network activity, such as Usage Data Geolocation data such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer support partners and data analytics providers) Business and marketing partners Affiliates

Category of Personal Information	Categories of Recipients
Identifiers such as name, e-mail address and phone number	Business and marketing partners
Commercial information such as records of products or services purchased	Business and marketing partners
Usage Data	Business and marketing partners

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete: You may have a right to request that we delete personal information we maintain about you.
Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising: You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in. Your personal information is also processed by staff and third party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at store@lastarcstudios.com

For the purpose of applicable data protection laws and if not explicitly stated otherwise, we are the data controller of your personal information.

CONTACT

Trade name: Last Arc Studios

Registered address
Last Arc Studios Adam Zajac
Jagodowa 24
43-360 Meszna
Poland

Email: store@lastarcstudios.com — we answer within 24–48 hours.

Instagram: @lastarcstudios

Discord: join the crew

Order status: track.lastarcstudios.com — live, 24/7.