INFO
SHIPPING INFORMATION
Domestic Shipping (Poland)
Once your order is confirmed, we will process and ship it within 1–3 business days. After dispatch, delivery typically takes 1–3 business days, depending on your location.
International Shipping
All international orders are shipped via trusted carriers such as FedEx International. Orders are dispatched within 1–3 business days following confirmation. Delivery times vary based on destination, typically ranging from 2–6 business days.
Pre-Order Method
Some of our products are available via Pre-Order, meaning they are produced specifically for you. Please allow additional time for production and shipping. You will receive automatic updates on the status of your order, including production and shipping progress, throughout the process.
Please Note:
• Shipping costs, duties, taxes, and fees vary by destination and are the responsibility of the customer.
• Last Arc Studios is not liable for delays caused by customs or unforeseen shipping carrier issues.
• Refusal to pay customs duties or import fees does not qualify for a refund.
RETURNS & EXCHANGES
ALL SALES ARE FINAL.
At Last Arc Studios, we do not offer refunds or exchanges unless there is an error on our part or the product is defective.
Defective or Incorrect Products
If you receive an incorrect or defective item, contact us at info@lastarcstudios.com within 7 days of delivery. Include your order number, a description of the issue, and supporting photos. Once verified, we will replace the item or issue a refund if a replacement is not available.
Non-Returnable Items
• Gift cards
• Vintage items
• Custom or personalized products
PRIVACY POLICY
Effective Date: 18.11.2024
Last Arc Studios (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.
Information We Collect
1. Personal Information: Name, email, phone number, shipping/billing address.
2. Payment Information: Payment details to process transactions.
3. Device Data: IP address, browser type, operating system, and interactions with our website.
4. Marketing Preferences: Opt-ins for email or SMS communications.
How We Use Your Information
• To process and fulfill your orders.
• To communicate updates regarding your purchase.
• To send promotional offers (with your consent).
• To analyze website performance and improve user experience.
Cookies and Tracking
Our website uses cookies to enhance your shopping experience, track website performance, and deliver personalized content. You can manage cookie preferences through your browser settings.
Third-Party Sharing
We share information only with trusted service providers (e.g., payment processors, shipping carriers) and as required by law.
Your Rights
• Access, update, or delete your personal information.
• Opt-out of marketing communications at any time.
• Request a copy of the data we have about you by emailing store@lastarcstudios.com.
Data Security
We use appropriate measures to protect your data but cannot guarantee absolute security due to the nature of the internet.
REFUND POLICY
1. General Policy
• All sales are final, except for cases involving defective or incorrect items.
2. Refund Requests
• Submit requests within 7 days of delivery to store@lastarcstudios.com with supporting documentation.
3. Return Shipping
• If a return is approved due to our error, Last Arc Studios will cover the shipping costs. For other cases, return shipping is the customer’s responsibility.
TERMS AND CONDITIONS
1. Introduction
By accessing or using the Last Arc Studios website, you agree to be bound by these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Online Store Terms
You must be of legal age in your jurisdiction to use our services. You may not use our products or services for unlawful purposes or violate any laws in your jurisdiction.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. You agree not to duplicate or exploit any content or services provided by Last Arc Studios without express permission.
4. Product Information
While we strive to display accurate product descriptions and images, slight variations may occur due to screen displays or product finishes.
5. Pricing and Modifications
Prices and availability are subject to change without notice. We reserve the right to modify or discontinue products at any time without liability.
6. Accuracy of Billing Information
You agree to provide accurate and complete purchase and account details. We may cancel or limit orders if we suspect fraud or unauthorized transactions.
7. Limitation of Liability
Last Arc Studios is not liable for any damages, including loss of profits or data, resulting from the use of our website, services, or products.
8. Termination
We reserve the right to terminate access to our services if you violate these Terms.
9. Governing Law
These Terms and any disputes are governed by the laws of Poland.
10. Changes to Terms
We may update these Terms at any time. The latest version will always be available on our website.
For any questions, feel free to contact us at store@lastarcstudios.com.