Refund policy

RETURN & REFUND POLICY

ALL SALES ARE FINAL

At Last Arc Studios, all purchases are final. We do not accept returns, exchanges, or cancellations once an order is placed.

Exceptions

If we make a mistake (e.g., wrong item sent or defective product), we will take responsibility to resolve the issue. To request assistance in such cases:

1. Contact us within 7 days of receiving your order at store@lastarcstudios.com.

2. Provide your order number, a description of the issue, and photos as proof.

If the issue is confirmed, we will offer a replacement or refund. Refunds will only be issued if a replacement is unavailable.

Important Notes

• Refused Shipments or Failure to Pay Customs Duties: Refusal to accept a package or pay customs/import fees does not qualify for a refund.

• We do not offer refunds for delays caused by customs, shipping carriers, or other circumstances beyond our control.

Damaged or Incorrect Items

For items damaged in transit or incorrect orders, please reach out to us immediately. Ensure you retain the packaging and take photos for documentation.